How to fix your IEEE email alias so that it delivers all messages

I and others who use email addresses have a serious problem in which we occasionally fail to receive certain email messages that are sent our addresses. This is a serious problem, and I’ve finally found a solution.

First, some background. Before the summer of 2013, the IEEE email address was simply an alias, which forwarded email to an actual email account. Some “spam” filtering was provided by IEEE, which could be modified or disabled through the IEEE web portal. In the summer of 2013, IEEE moved to Google Apps. Your email now points to a Google Apps account. If you were previously using the alias service, the Google Apps account is configured to simply forward all email to the other account. However, the Google Apps account is also performing spam filtering on your email! When I finally logged in to my IEEE Google Apps account, I found several non-spam messages which had never been delivered because they were mistakenly sent to the spam folder in the Google Apps account (which I never check). Here is how to disable this dangerous and irritating “feature” that may be causing you to lose valuable email messages.

  1. Sign in to your IEEE Google Apps Account. The username and password are the same ones you use to access the IEEE web portal.
  2. You should now a Google Apps/Gmail interface. Check your spam folder. You may find several “missing” emails here.
  3. Click on the gear icon in the upper right corner and select “Settings.” If you click on “Forwarding and POP/IMAP” you may see that your email is being forwarded to your other email address.
  4. Disable spam filtering on this account. Go to the “Filters” tab on the Settings page and click “Create a New Filter.” In the “To” field, enter your address and click “Create filter with this search.” In the next window, check the box for “Never send it to Spam” and click on “Create Filter.”

Now, all emails (even spam) should be forwarded to the email account that you check on a regular basis, and the spam will be filtered so

5 thoughts on “How to fix your IEEE email alias so that it delivers all messages”

  1. thank-you very much. I had no idea that Ieee would do this to me. I am doing some work at home and google was tossing some e-mail that is not spam into the spam folder. I am so mad a ieee that i may just cancel my membership. Thanks again, you are a life saver.
    richard jepson

  2. It is 2017 and there is a new issue; I go to the spam folder often and retrieve any messages which are not spam. Since Jan. 12 , 2017 I’ve had lots of missing messages which were not in the “spam” folder and contacted tech support; they sent me to the “trash” folder where I found a lot of the missing messages; I was made to understand that what’s in trash was already forwarded. Except that some don’t get forwarded; Even when I added a friend whose mails I was missing to my “contacts list” their test message was not delivered to me- it was in trash though… Also some messages were “bounced back” to a sender. So many get through, but some just sit there…

  3. Thank you for the post. I have been struggling with minor email drop outs for several years. Two banks I deal with have bumped me to paper mail due to returned email. I just completed the filter remedy you recommend…. with fingers crossed. Ken

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